Knowledge Capture and Transfer
Panel

September 26, 2007

Note:  Senior Training Directors' Forums are targeted for training and development professionals who have a minimum of 10 years of training and development (or equivalent) experience and are responsible for developing training and development strategy. Director level professionals are also responsible for decision making in their organizations. These programs are designed to offer strategic insight and time for round table interaction with peers.

Overview

Knowledge is a key source of competitive advantage in the business world, but it's not easy to create and leverage it in practice. Deep knowledge and expertise—whether it resides in managers, knowledge workers, or traditional skills and crafts people—comprises up to 70% of the value of many American companies. This asset is about to undergo a massive assault. Many companies will lose up to half of their knowledge workers in the next 5 years, while in the public sector the attrition rate will be even higher. At the same time, loyalty to employers is fading and knowledge is walking out the door with Gen Xers who regularly jumping ship for the next best thing. Organizations may never again experience the continuity of long-term stable workforce members who are invested for 20 to 25 years.

How do companies capture this soon-to-be-retired and transient knowledge? How can organizations proactively identify essential institutional knowledge or skilled-job knowledge and engage in planned knowledge transfer?

Our panel of presenters will lead you in exploring the challenges and range of solutions in answering these questions. From their multiple perspectives of large global enterprise to public sector organization, they will discuss:

• How you capture the kind of dynamic "knowing" that makes a difference in how people do their work
• How you recognize and nurture a community of practice
• How a distributed global community collaborates on best practices
• How skills that keep a company in business get transferred electronically
• How you select and encourage the use of appropriate technology for sharing knowledge

Alignment with National ASTD Competency Model

Foundation	Interpersonal Business / Management
Focus	Managing Organizational Knowledge Improving Human Performance Measuring and Evaluating Facilitating Organizational Change Career Planning and Talent Management
Successful Execution	Business Partner Project Manager

Speakers

Kathie Cole
Workforce Planning Specialist
Portland General Electric

Kathie’s professional expertise at Portland General Electric was developed in many areas, including on-the-job experience in Distribution (the poles and wires side of the business); training; and organizational development. In her current role as Workforce Planning Specialist, she is responsible for workforce planning research and analysis and leads the Workforce Planning Taskforce. She is currently focusing on knowledge capture and transfer, phased retirement, workforce analytics, and on-the-job peer-to-peer mentoring.

Judus Floratos
Nike

With over 10 years experience in e-learning design and development, Judus continues to focus on utilizing the latest technologies in corporate learning. He is currently working to capture and share knowledge within Nike’s Global Footwear organization. One of his greatest interests is in utilizing new Web technologies to improve performance within global communities.

John Smith
Principal Consultant
Learning Alliances

John is a technologist, coach and evaluator for communities of practice. He helps communities, their leaders and their sponsors with the design and production of community events, with community self-assessment, and with the selection, configuration and use of technologies. He is the community steward of CPsquare, an international community of practice on communities of practice. He’s collaborating on a book-length report on technologies for communities of practice with Etienne Wenger and Nancy White. In collaboration with Etienne Wenger and Bronwyn Stuckey, he has offered the “Foundations of Communities of Practice” workshop over the last eight years. He is trained in dialog, evaluation, and data analysis. He worked at the University of Colorado as a planner, institutional researcher, administrator and technologist. He received a Bachelor’s degree from St. John’s College and a master’s degree in planning and architecture from the University of New Mexico.

Anna Sestrich
Director of Human Resources
Washington County

Anna Sestrich is a human resources practitioner with more than 20 years experience in public sector settings, higher education and healthcare enterprises. Much of Anna’s work has centered on workforce and organizational development and re-engineering human resources services in large, complex organizations. Anna most recently served as Human Resources Director for Washington County located in Hillsboro, OR. Preceding this appointment, Anna was the HRD for Oregon Health & Science University. Before relocating to Portland, while working in Seattle, Anna held a varied number of assignments including HR leadership for the City of Seattle Fire Department, Providence Medical Center in Seattle and Seattle University.

Convenors

Chris Dillon is the principal in her own consulting practice with clients that have included Nike, PGE, Providence, and Multnomah County. She has also been a Principal OD Consultant at US Bancorp and Director of Service Excellence at OHSU.

Details

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