Portland Program
Wednesday, December 2, 2009

Stop, Look and Listen: Essential Skills for the Workplace Communicator
Karen Mathieson

Intended Audience

Who will benefit from attending?

Internal or external learning professionals; subject matter experts now taking a training role; human resources staff; team members seeking to improve their collaborative skills; and any workplace communicator wishing to connect more directly and persuasively as a speaker, writer, listener and workgroup member.

Overview

Like cross-training athletes, workplace communicators who develop their people skills as well as their mastery of today’s digital technology become highly adaptable, effective and productive – plus they have more fun! Stop, Look and Listen is an immersion in these essential aspects of interpersonal connection hard-wired in our brains and just waiting to be more fully developed.

Big-picture thinkers and detail lovers alike will find Stop, Look and Listen rewarding to attend and easy to apply in their daily lives. Each of the four program blocks will begin with an introduction to a theme – speaking, writing, listening and relating – followed by group practice, shared reflection and time to set personal implementation goals in the topic area.

Outcomes

At the conclusion of the full-day program, participants will have acquired a working vocabulary of interpersonal communications concepts and a basic grasp of how to put them to use.

Participants will be able to demonstrate:

• Enhanced confidence and vocal skills in communicating with groups large and small
• An understanding of how to integrate speaking with presentation media
• Increased writing effectiveness through planning, reviewing and considering impact
• An appreciation of how text elements such as punctuation can clarify meaning
• A greater ability to tune in to non-verbal messages and to “set up” for listening well
• Skills in mirroring, paraphrasing and using open-ended questions
• A fundamental understanding of group roles and dynamics
• Insight into ways to encourage contributions by both introverts and extraverts in groups

Alignment with National ASTD Competency Model

9 Focus Areas Areas in BOLD will be addressed in this presentation.

1. Designing Learning 2. Improving Human Performance 3. Delivering Training 4. Measuring and Evaluating 5. Facilitating Organizational Change 6. Managing the Learning Function 7. Coaching 8. Managing Organizational Knowledge 9. Career Planning and Talent Management

Speaker

Karen Mathieson
Owner, Serendipity Communications
karen@serendipitycommunciations.com
503-329-0430
Portland, Oregon

With varied career experience in areas from radio broadcasting to print journalism, teaching and event leadership, Karen is a communications consultant committed to enhancing the human connection in a digital age. As owner of Serendipity Communications, she offers classes and private coaching in communications skills. Karen also provides communications support such as writing, editing and content development, and is available for organization support in areas including retreat facilitation, customer service evaluation and talent management.

Karen holds a B.A. from the University of Oregon, an M.A. from Seattle University and a graduate certificate in organizational dynamics from Antioch University Seattle. She has recently begun a second term of service as VP of Communications for ASTD-Cascadia. A dynamic, humorous and responsive presenter, Karen especially enjoys designing small-group experiences in which participants gain understandings of immediate, practical application in their work and personal lives.

Details

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