Portland Program
July 18, 2007

Emotional Intelligence and Diversity:
Strategy and Skills for Training Professionals
Lee Gardenswartz and Jorge Cherbosque

“Cultural competence requires that organizations have a defined set of values and principles, and demonstrate behaviors, attitudes, policies and structures that enable them to work effectively cross-culturally; have the capacity to value diversity, conduct self-assessment, manage the dynamics of difference, acquire and institutionalize cultural knowledge and adapt to diversity and the cultural contexts of the communities they serve; incorporate the above in all aspects of policy making, administration, practice, service delivery and involve systematically consumers, key stakeholders and communities.”
- - -Georgetown University, National Center for Cultural Competence

Emotional Intelligence is widely acknowledged as a critical component of interpersonal and professional effectiveness. Additional dimensions of Emotional Intelligence are required to bridge the complex differences that exist between human beings in pluralistic work environments. This session presents a new paradigm of the critical intersection of Emotional Intelligence and Diversity and gives training professionals a methodology and sample processes to help clients develop competence in the four aspects of Emotional Intelligence and Diversity. In so doing, clients can understand and leverage the power of emotions to increase personal satisfaction and professional effectiveness.

Objectives:

• Gain an understanding of the role of Emotional Intelligence as an aspect of personal empowerment and effectiveness
• Learn about a model and methodology for developing EID in others
• Assess your own EID competencies
• Experience sample activities for developing awareness and skills in dealing with emotions triggered by differences

Alignment with National ASTD Competency Model

Foundation	Leveraging Diversity Influencing Stakeholders Analyzing Needs Thinking Strategically Demonstrating Adaptability
Focus	Designing Learning Managing the Learning Function
Successful Execution	Learning Strategist

Speaker

Lee Gardenswartz, PhD
Emotional Intelligence and Diversity Institute
Los Angeles, California

Lee Gardenswartz, PhD, is a partner in EIDI and the management consulting firm of Gardenswartz & Rowe of Los Angeles, California. Since 1980, Gardenswartz & Rowe has specialized in shaping corporate culture for a variety of clients across the country, helping them build productive and cohesive work teams and create inter-cultural understanding and harmony in the workplace. In addition to direct client relationships, Lee and her partner, Anita Rowe, PhD, have co-authored a series of articles and numerous books. Managing Diversity: A Complete Desk Reference and Planning Guide (1993) which won the book of the year award from the Society for Human Resource Managers. In addition, they have co-authored The Managing Diversity Survival Guide (1994), The Diversity Tool Kit (1994), and Diverse Teams at Work (1995 and 2003). They are also co-authors of Global Diversity Desk Reference: Managing an International Workforce, (2003). They also write a regular column in Mosaics newsletter.

Among Gardenswartz & Rowe's clients are Cox Communications, Starbucks, Kaiser Permanente, Harvard Medical School, Countrywide Mortgage, Sempra Energy, IRS, British Telecommunications, Boeing Aircraft Group, Progress Energy, Walt Disney World, and Shell Oil Company. Gardenswartz & Rowe continues to teach about diversity, not only through training in client organizations, but also through SHRM's Diversity Train-the-Trainer certificate program, and institutions such as the Summer Institute for Intercultural Communication in Portland, Oregon.

For additional information visit their website at www.gardenswartzrowe.com.

Jorge Cherbosque, PhD
Emotional Intelligence and Diversity Institute
Los Angeles, California

Jorge Cherbosque, PhD, partner in EIDI, is the co-director of the Staff and Faculty Counseling Center at the University of California, Los Angeles. He also has an active private practice. In addition to his work as a counselor, he has been involved for many years in the field of organizational consultation and intercultural communications as a consultant and trainer. His firm, Global Consulting, helps organizations expand their knowledge and effectiveness in managing diversity.

He has made presentations at many professional conferences and seminars. He has conducted workshops on leadership, team building and multicultural/diversity management for many public sector organizations and world-wide corporations. In addition, Dr. Cherbosque has been a marketing research consultant for Lincoln-Mercury, Ford Motor Company, AT & T, and 500 other corporations.

Among his clients are Young Presidents' Organizations (YPO); Young Entrepreneurs Organization (YEO); Los Angeles Fire Department; Security Personnel at Eastridge Mall and McKesson Water Products. Dr. Cherbosque is a native of Mexico and brings a tricultural/trilingual background to his work with organizations and individuals wrestling with diversity issues. He received a bachelor’s degree in social work from Hebrew University of Jerusalem, a master's degree in counseling and a doctorate in psychology from the University of Southern California.

Visit his website at www.Dr-jorge-cherbosque.com.

Details

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