Planning, Implementing and Updating Training to Support Large Software Implementations
with Panel Presentation

May 18, 2005

Note:  Senior Training Directors' Forums are targeted for training and development professionals who have a minimum of 10 years of training and development (or equivalent) experience and are responsible for developing training and development strategy. Director level professionals are also responsible for decision making in their organizations. These programs are designed to offer strategic insight and time for round table interaction with peers.

Overview

Implementing an implementing an enterprise-wide software application is a huge undertaking. The whole organization must learn not only the software but usually how processes will change in an organization. Beyond that, software vendors update their programs frequently and update training is required.

Come learn from three veterans of large implementations. The format will be panel presentations with questions and answers with lots of networking and interaction among participants.

Panel

Ben Thompson, PhD, MBA
Manager of the Education Development Team
Banfield Pet Hospital
503-345-5502
ben.thompson@banfield.net

Ben has worked as a learning and performance consultant for some of the leading government and corporate training organizations in the U.S. He now supervises the Banfield Learning Center, Banfield's online learning system. His team manages all policy and procedure documentation programs and process as well as technical writing and instructional media development. He has published and presented on training topics such learning management, automating instructional design and data-based instructional authoring models.

Bridget Haggerty, MBA, MSEM
Director, University Applications
Information Technology Group
OHSU
503-494-7752
haggerty@ohsu.edu

Bridget is Director of University Application Division at Oregon Health & Science University. Bridget has worked in OHSU’s Information  Technology Department since 1999 and has had a key role in implementing and managing their Oracle Applications during that time. Bridget’s team of technical professionals is responsible for administrative, academic and research application implementation and support at OHSU. She has published and presented to professional organizations on application implementation and selection strategies.

Teresa MacIsaac
Training Manager
Transcore
503-526-6410
teresa.macisaac@transcore.com

Teresa has worked in the training and development field for nine years. Currently she is the Corporate Training & Development Manager at TransCore. TransCore provides technology-based services and products that enable customers to efficiently manage ground transportation systems, assets and transactions. In her 6+ years there, Teresa has implemented a New Hire Orientation program, was the Training and Change Management lead for a CRM implementation and introduced the first online training to the organization. Now she is challenged with implementing a Performance Management system to 1,800 employees who are scattered across 80+ locations.

Moderator

Jan Foster
Account Executive
Planet Productions
503-241-1644
jan.foster@planetproductions.com

Jan has worked in the software development industry (including a company that sold ERP systems) for the past seven years after a long sales career with Xerox. For the past three years, Jan has consulted with Planet’s clients to understand their needs for developing and deploying custom e-learning programs. Programs have included software training and change management initiatives as well as a wide variety of other subject matters. Jan will guide the discussion of how to implement an ERP or other large software implementation adding relevant information from her clients’ experiences.

Details

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