|
Portland Program
May 24, 2005
Culture and Training: Cornerstones for a
Successful Business Strategy
with Sandy Hunt, VP of Cultural Enhancement, Umpqua Bank
 In an industry perceived as a commodity and characterized by intense competition, Umpqua Bank has differentiated itself from competitors through unique and creative culture. This strategy includes everything from the feel of the stores to every interaction with a customer.
People are the key to Umpqua’s success. Umpqua sustains superior levels of customer service and preserves its keys to success through comprehensive training and development of associates. They consistently perform at the highest level because Umpqua provides the training, tools and environment they need to succeed every day.
Training and development is a cornerstone in Umpqua’s ability to implement its business strategy and to sustain its competitive advantage. The growth of Umpqua Bank through acquisition has been especially challenging because of the influx of large numbers of associates. Comprehensive training programs are the only way that Umpqua has been able to successfully accomplish a unified approach to corporate goals and objectives.
Please join us with Sandy Hunt to learn how Umpqua Bank has built and enhanced its culture with training and development to establish and sustain its business strategy.
Goals for the session are for participants to:
- Learn about the Umpqua Bank Culture including a creative approach to measure “intangibles” through Return On Quality
(ROQ).
- Identify how to enhance the Corporate Culture through Training & Education
- Understand the benefits of training as it relates to bottom-line investment.
- Gain perspective on how to make training a value added investment for Executive Teams.
Speaker
 Sandy Hunt
VP of Cultural Enhancement
Umpqua Bank
541-378-9056
PO Box 1620
Roseburg OR 97470
sandyhunt@umpquabank.com
www.umpquabank.com
Sandy has been part of the Umpqua Bank management team for 18 years. Through her experience as an HR Director, she initiated the Bank’s first training program and was instrumental in its development to what is now known as the World’s Greatest Bank University (WGBU). Currently, she manages the Cultural Enhancement Team – whose focus is to promote the Bank’s unique culture through training and development programs and internal marketing.
Sandy received her bachelor's of science in Education
from the University of Wisconsin and attended the Graduate School of Human Resources.
She is a member of the American Bankers Association (ABA)
and the American Institute of Banking (AIB) and has
received
Bank Operations and General Banking Diplomas.
Details
| Date |
Tuesday, May
24, 2005 |
| Time |
3 pm |
Registration, Check In and
Networking |
|
3:30 - 5 pm |
Program |
| Location |
Portland State
University
Smith Student Union, Rm 333
1825 SW Broadway
Portland, OR 97201
For directions, use www.mapquest.com.
|
| Parking |
Limited street
parking. Some paid lot parking. Mass transportation
and Fareless Square available.
For information about parking and campus maps,
click here.
|
| Refreshments |
Beverages and
light snacks will be provided. |
| Sponsors |
Our thanks to Portland State University for hosting
this event.
|
| Cost |
Chapter Members |
$25 by 5 pm on May 17
$35 after that date |
|
Others |
$35 by 5 pm on May 17
$45 after that date |
| To Register |
Registration
available at the door.
|
Return to
Top
|
