Bend Program
August 18, 2005

Forget Wowing Your Customers...Let's Delight Them!
with Jennifer Webster, PhD

When serving customers, it is easy to get into a rut and loose a sense of enthusiasm for the customer. In this workshop, you will recharge your customer service skills and identify strategies to take customer service beyond your current level. The workshop will focus on call center, retail, and office customer service work environments. When you leave the workshop, you will have several new ideas and thoughts on how to better serve your internal and external customers.

Speaker

Jennifer Webster, PhD
Business Strategies
Salem, OR

Jennifer is the principal of Business Strategies, Inc, and provides consulting services in the areas of strategic planning, facilitation, team and leadership development, process analysis, and curriculum development. She provides services in both the private and public sector. Her range of clients includes; Sprint Corporation, PacifiCorp, IBM, Mentor Graphics, Goodwill, Department of Human Services, Oregon State Legislature, Oregon Department of Revenue, and the Tuality Healthcare. She also teaches at Oregon State University and Portland State University in their graduate schools of education. She moved to Oregon nine years ago from Kansas City where Sprint Corporation employed her as an educational consultant.

Jennifer has the following academic background:  PhD in Adult Education from Oregon State University, MBA from Webster University – Kansas City, BS in Business from George Mason University – Fairfax, VA.

Details

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